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ENR > Business & Labor > At Gilbane, Ethics, Education and Advocacy Build Consistently Good Service
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| “It’s not enough to be great,” says Susan S. Klawans, Gilbane Building Co.’s director of client satisfaction. “You need to be able to satisfy clients and build long-term relationships. Repeat work driven by long-term relationships is the cornerstone of our business, and we’ve been doing it 134 years.”
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Construction Industry, News Articles, Business Conditions & Analysis, Markets, Finance, Costs, Legislation, Government, Management, Labor, Construction Methods, Equipment & Materials, Engineering News-Record (ENR)
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